I received a package yesterday from Microsoft that contained an Xbox 360 console and a note that read:
Dear Xbox Customer.
So that you can get back to playing and enjoying you Xbox quicker, we have replaced your Xbox console with a replacement unit.
As you probably know, my previous Xbox 360 overheated and was subsequently sent in for repairs less than a month ago. I was interested in seeing how Microsoft would handle the repairs, so I specifically wrote down the serial number from my broken unit to see if they’d repair my unit or send me a different one. Microsoft has some ground to make up with its customers, so how would they perform?
First off, I’m impressed with Microsoft’s response time. Less than a month turn-around is greatly appreciated. Second, I’m 99% sure they sent me a brand new unit. It’s quieter, cooler (after a four hour gaming session) and has a manufacturing date of 2007-08-09. I’m assuming that means 2007-August-9th, not a unit that was built 3 days ago. Either way, I’m giving Microsoft credit for being responsive and handling customer service appropriately. It’s a pain to send in a broken unit and wait, but this was fairly painless. The also gave me a free month of Live. A nice touch.
So now it’s back to gaming!