By hitting control-option-command+8 in Mac OS-X, you can invert your screen colors (make them go negative). I’m sure there’s a reason why someone would want to do that, but I’m most certainly not that person. Nevertheless, the other day, I opened up my laptop only to find my colors have been inverted. Somehow, my two year old had hit this improbable key combination and plunged me into bizarro negative world. It took me a little internet sleuthing to get back to normal.
After another flurry of precise key presses, the same two year old bought me a subscription to Guitar Hero on my cell phone. Best three dollars I never spent. I have no idea how he did it, but there it was.
I relate these stories in preface to a rant about Microsoft’s ridiculous Xbox Live Arcade refund policies. (Hint: they don’t have one)
Up front I am going to admit that this was my fault. It was me that left the controller out in the open with the 360 on. While I was up at the computer I get an email from Xbox Live, thanking me for my Games on Demand purchase of GTA IV. Sure enough, in the space of no more than THREE FREAKING MINUTES, my two year old had navigated to the XBox Live Marketplace, located Games on Demand, selected GTA IV (at least the kid’s got taste) and purchased it. My heart sunk as I see the “no refunds” disclaimer in the XBL email. Great.
So against my better judgement, I give Xbox/Microsoft a call. All I was looking for a little understanding and maybe a little compassion and maybe to get the purchase wiped off my credit card. I explained the unlikely sequence of events that had got me to this point (I mean come on! I own the game. Why would I buy it again?) and asked for the refund. I made my way through about four levels of “you can speak to my manager” before I was met with utter silence on the other end of the line when I declare, “I find it hard to believe that a company as large as Microsoft has no way to remove a purchase from an account. At all. That is mind boggling.” “You have to dispute the charge with your credit card company, sir. There is nothing else I can do,” she finally replies.
Yeah, so we had to dispute the charge with our credit card company.
I am still flabbergasted that Microsoft, in their infinite wisdom, did not build in any mechanism to deal with this type of issue. It’s nigh unexecusable. I wonder sometimes why I stick around.